At wso99, we believe that entertainment should never come at the cost of your well-being. Our responsible gaming framework gives every Member the tools, information, and support they need to stay in control — always.
wso99 provides a comprehensive suite of responsible gaming tools — available immediately from your account settings, free of charge, and enforced automatically by our platform. You are always in control.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform automatically blocks further deposits until the period resets. Limits can be reduced instantly but increases take 7 days to take effect — giving you a cooling-off period to reconsider.
Define the maximum amount of time you wish to spend on the platform per session or per day. When your limit is reached, you will receive a clear on-screen alert and the option to log out. Staying aware of how long you play is one of the most effective responsible gaming habits.
Take a short break from gaming with a time-out period of 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets. The time-out is immediate and cannot be reversed before the period ends.
For Members who feel they need a longer break, self-exclusion is available for periods of 1 month, 3 months, 6 months, 12 months, or permanently. A self-exclusion is enforced immediately and cannot be reversed before the chosen period ends. Permanent self-exclusion closes your wso99 account for life.
Cap the amount you can lose per day, week, or month. Once your net loss reaches the limit you have set, your account will automatically suspend betting activity for the remainder of that period. Loss limits are an effective safeguard for managing risk during a run of bad results.
Our customer support team is available around the clock. If you are concerned about your gaming habits — or about a friend's — reach out to our Indonesian-speaking support team at any time via the email address in the footer. Every request is handled with strict confidentiality and without judgment.
Activating any of the responsible gaming tools on your wso99 account takes less than two minutes. Follow these steps, or contact our support team for immediate assistance.
Access the platform using your registered credentials. Make sure you are using the official wso99 website to ensure you reach the genuine account management area.
Click on your username or profile icon in the top-right corner of the screen to open the account menu. Select "Account Settings" or "Responsible Gaming" from the dropdown.
Select the protection tool you wish to activate — deposit limit, session limit, time-out, loss limit, or self-exclusion. Set your chosen values and confirm your selection.
Review your settings and click "Confirm". All protection tools take effect immediately unless otherwise stated. You will receive a confirmation notification to your registered email address.
If you encounter any difficulty activating a tool, or if you would prefer a member of our team to apply a restriction on your behalf, contact our 24/7 support team via the email address shown in the footer of this page. We can action your request within minutes.
| Tool | Duration Options | Effective |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant |
| Loss Limit | Daily / Weekly / Monthly | Instant |
| Session Time Limit | Per Session / Daily | Instant |
| Time-Out | 24h / 48h / 1 Week / 1 Month | Instant |
| Self-Exclusion | 1M / 3M / 6M / 12M / Permanent | Instant |
| Limit Increase Request | Any tool limit increase | 7-Day Review |
Note: All tool activations are logged with a timestamp and are available to view in your account history. If you have requested a self-exclusion or time-out, any subsequent requests to reverse the restriction before the end of the period will be declined — this is an intentional safeguard for your benefit.
Disable all bonus offers, promotional emails, and in-platform notifications related to bonuses and special events.
settings → notificationsView a full, transparent log of all your bets, deposits, and withdrawals in your account history — updated in real time.
settings → historyGambling is meant to be a form of entertainment — not a way to earn income or escape personal difficulties. It is important to be honest with yourself about your relationship with gambling. The following warning signs may indicate that gambling is becoming a problem:
Spending more money on gambling than you can comfortably afford to lose, or borrowing money to fund your gaming activity.
Feeling irritable, anxious, or restless when you are not gambling, or when you try to stop or reduce your play.
Chasing losses — placing larger or more frequent bets in an attempt to recover money you have already lost.
Gambling interfering with your work, studies, family responsibilities, or personal relationships in Jakarta, Surabaya, Bandung, or wherever you are based.
Lying to friends or family members about how much time or money you spend gambling.
Using gambling as a primary way to cope with stress, loneliness, depression, or other emotional difficulties.
Repeatedly making unsuccessful attempts to cut back or stop gambling despite wanting to do so.
If you recognize any of these signs in yourself or someone you know, we strongly encourage you to use the self-exclusion or time-out tools described above, or to contact our support team immediately. Seeking help early is always the right decision.
Answer these questions honestly to help you reflect on your gaming habits. This is not a clinical diagnostic tool, but it can help you decide whether you would benefit from speaking to a professional.
Consider each question carefully and honestly. If you answer "Yes" to three or more questions, we recommend reaching out to our support team or a professional counseling service.
Have you ever bet more than you could truly afford to lose in a single session?
Do you find yourself thinking about gambling frequently when doing other activities?
Have you ever borrowed money or sold possessions to fund your gambling?
Have you tried to cut down on gambling but found it difficult to follow through?
Has gambling caused friction in your relationships with family or friends?
Do you feel the need to gamble with increasing amounts to experience the same excitement?
Have you ever gambled to escape feelings of anxiety, stress, or unhappiness?
Have you felt guilt or regret after a gambling session and continued to play anyway?
Interpreting your results: If you answered "Yes" to 1–2 questions, you may be in the early stages of risky behavior — consider setting deposit or session limits. If you answered "Yes" to 3 or more questions, we strongly recommend using our self-exclusion tool and speaking to a qualified counselor. Help is always available — you are not alone.
wso99 enforces a strict minimum age requirement of 21 years for all account registrations and gaming activity. This is a firm platform-wide rule — no exceptions apply under any circumstances.
During registration, all Members are required to confirm that they are at least 21 years of age. As part of our Know Your Customer (KYC) verification process, wso99 may request a valid government-issued identity document — such as a KTP (Indonesian national ID card) or passport — to confirm your date of birth before withdrawals are processed or at any time we deem appropriate.
Where wso99 has reasonable grounds to believe that an account holder may be under the age of 21, the account will be suspended immediately pending identity verification. Any deposits made by an individual subsequently confirmed to be under 21 will be returned and all associated winnings will be voided.
If you are aware of a minor attempting to access or use the wso99 platform, please report this to our support team immediately via the email address in the footer. We take all such reports seriously and act on them without delay.
Parental Controls: We strongly recommend that parents and guardians living in Indonesia use third-party parental control software to restrict access to online gaming platforms on devices that minors may use. Keeping your wso99 login credentials private and logging out after each session is also an essential step.
Reaching out for help is a sign of strength, not weakness. If you feel that gambling is negatively affecting your life, the following resources and steps are available to you right now.
Log in to your wso99 account and activate self-exclusion immediately from the Responsible Gaming settings. Takes effect within seconds.
account → responsible gamingEmail our 24/7 support team using the address in the footer of this page. Include "Responsible Gaming" in your subject line for priority handling.
response within 1 hourSharing your concerns with a trusted friend, partner, or family member is often the first step toward making a positive change. You do not have to face this alone.
personal supportA qualified mental health professional or addiction counselor can provide personalized, evidence-based support for gambling-related concerns. Many services offer confidential consultations.
professional supportOur Commitment to You: Every responsible gaming request submitted to wso99 — whether for a deposit limit, a time-out, or a self-exclusion — is handled with complete confidentiality. Our team will never question your decision to take a break or make you feel unwelcome for doing so. We are here to help, without judgment, at any time of day or night, every day of the year — including during Ramadhan, Idul Fitri, and all national holidays.
Review our full Terms & Conditions for the complete rules governing your account, or visit our FAQ for quick answers to the most common player questions.
Adults only (21+). Gambling can be addictive. If gambling is causing you distress, contact our support team immediately — help is always available.